Ongoing Support Package

Most immersive projects stall after launch. The headset works, the build is deployed, but the team that built it has moved on to the next thing. That gap between delivery and long-term operation is where this package sits.

It is not a retainer in the usual sense. It is a structured follow-up that covers the specific things that tend to break in spatial experiences: tracking calibration drift, performance drops on older GPUs, and content updates that need to stay consistent with the original art direction.

What you get is a named contact who knows your project's architecture, a monthly review of your environment's performance metrics, and a prioritized queue for fixes. When something needs attention, you are not explaining your setup from scratch — the context is already there.

The package also includes two scheduled check-ins per quarter where we walk through your roadmap and flag technical risks before they become visible to your audience. For studios that ship regularly, this keeps the maintenance burden predictable and the creative team focused on new work rather than firefighting.

If you are running an installation that needs to stay reliable for months, or a virtual environment that evolves with your content calendar, this is the layer that keeps it alive.